In an increasingly competitive market, companies face the constant challenge of keeping their IT processes efficient and scalable. With complex Enterprise Resource Planning (ERP) systems constantly evolving, ensuring that the IT infrastructure keeps pace with the business's growth is a critical factor. The strategic answer to optimizing operations, guaranteeing stability, and reducing costs lies in adopting Application Management Services (AMS).
The Foundational Concept: What is AMS for Your ERP?
Application Management Services (AMS) revolutionize how companies maintain their business applications. It is a comprehensive suite of specialized solutions for managing the full software lifecycle. Unlike basic AMS support, which only solves immediate problems, strategic AMS prevents failures, optimizes resources, and ensures the continuous evolution of systems.
AMS services cover essential activities, including: developing new functionalities, rigorous performance and security testing, applying patches and updates (crucial for compliance), and 24/7 proactive monitoring. The SAP AMS model, for example, is widely used by major corporations to manage their ERPs.
Why Specialized Management (AMS) is Vital for Your Company
Managing corporate systems demands a delicate balance between performance and security. Outsourcing Application Management guarantees operational efficiency and significant cost reduction. The comparative table shows that outsourcing is financially more advantageous than maintaining a dedicated internal team:
| Factor | Outsourcing | Internal Team |
| Annual Cost | Reduced (e.g., R$ 120k) | High (e.g., R$ 250k) |
| Response Time | Fast (e.g., 2 hours) | Slow (e.g., 24 hours) |
| Efficiency | High | Average |
Minimizing Risks and Ensuring Legal Compliance
Obsolete systems and cyberattacks pose critical risks. AMS solutions offer automatic updates to prevent security breaches and 24/7 monitoring against invasions, ensuring compliance with legislation like the LGPD without added costs. This continuous management transforms the demand for technology into a solid competitive advantage, with cases showing a 40% reduction in downtime.
The Structured AMS Model in Practice
The SAP AMS model (used as a reference for ERP management) is structured in four phases to maximize results: 1. Transition (needs mapping); 2. Stabilization (rigorous testing and documentation); 3. Operations (hybrid support with clear SLAs); and 4. Closure (transfer of strategic knowledge to the internal team).
AMS services are governed by Service Level Agreements (SLAs) with measurable targets, proactive alerts for failures in critical operations, and personalized dashboards for real-time monitoring. This model transforms systems management into a strategic asset.
Competitive Advantages and Productivity Gains
Companies that adopt specialized application management reap benefits beyond simple cost reduction: they achieve, on average, 35% lower operating expenses. Agility is a highlight, with critical incidents resolved 50% faster. Proactive maintenance ensures failures are prevented before they impact the business.
Benefits include: flexibility to scale operations without additional IT costs; continuous improvement in key performance indicators; and optimization of IT resources, freeing the internal team to focus on innovation.
Selecting the AMS Partner: Essential Criteria
Choosing the right consultancy to manage applications is a decisive factor. Experts recommend evaluating six essential criteria: technical expertise (proven domain over the system, such as Protheus, and certifications), 24/7 availability for emergencies, and a relevant history of experience in your market segment.
Other criteria include transparency in performance reports and the cultural alignment of the solution with your company's reality. To ensure your Protheus ERP receives the best support and the ideal consultancy, partner selection must be rigorous.
AMS: The Engine of Transformation in Enterprise Management
Digital transformation requires advanced technologies. Adopting specialized management solutions allows organizations to reach new levels of growth and efficiency. Automating 80% of operational processes, as seen in large retail cases, frees up time for expansion strategies.
The 60% reduction in unplanned downtime in industry shows the power of intelligent systems management. This evolution is not just about software, but about a cultural shift that generates cost reduction and greater data security.
Conclusion: Invest in Specialized Management for Lasting Advantage
Investing in specialized systems management yields fast and sustainable results. Companies that adopt AMS reduce costs, increase security, and gain agility in the market. Ignoring this evolution can lead to operational failures and non-compliance fines, directly impacting business performance.
To ensure optimal performance and compliance for your ERP, the support of a consultoria protheus is the next strategic step.
Para saber mais: Acesse Consultoria Protheus.